Thank you for choosing LE THANH HOA. To ensure your ultimate satisfaction and a seamless luxury experience, please find our policy regarding custom-made creations detailed below:

1. Exclusivity & Return Policy for Custom Orders

• As each creation is exquisitely custom-made to order according to your specific measurements and requirements, all sales are final. These bespoke pieces are not eligible for return, exchange, or refund once production has commenced.

2. Quality Guarantee & Defect Resolution

We maintain the highest standards of couture craftsmanship and conduct rigorous quality inspections before shipment. However, in the rare event that a product arrives with a technical defect (e.g., fabric flaws, embellishment issues, or craftsmanship defects):

• Notification Period: You have 05 (five) business days from the date of delivery to notify our email customer care team: support@lethanhhoa.com

• Resolution Process: Upon receiving your notification, our atelier will immediately prioritize your request and take all necessary steps to resolve the issue promptly, ensuring your piece meets perfection.

3. Conditions for Eligibility

• The item must be returned in its original condition-unworn, unwashed, unaltered, and with all original tags and luxury packaging intact.

• To expedite the process, please provide clear photographic or video evidence of the designated defect so our technical team can assess and offer the most efficient solution.